Privacy Policy
This page explains how Viva Aviation Group collects, uses, stores, and protects your information when you interact with our website, request parts, request AOG support, or communicate with our team.
We wrote this policy to be clear, direct, and practical. The bottom line is simple: we collect the information necessary to respond to requests, support operations, and improve the website, and we do not sell your personal information. This page is structured for readability on both desktop and mobile, so users can quickly find what matters.
1. Information We Collect
a. Information You Provide Directly
We may collect personal information you voluntarily provide when you contact us, request a quote, request AOG support, subscribe to updates, or communicate with us by email, phone, or other methods.
- • Full name
- • Company name and job title
- • Email address
- • Phone number
- • Mailing or business address
- • Details about your parts or service request
b. Information Collected Automatically
When you visit our website, certain technical and usage data may be collected automatically to help us understand performance, improve usability, and maintain security.
- • IP address
- • Browser type and version
- • Operating system
- • Pages visited and time spent on those pages
- • Referring URL
- • Date and time of your visit
2. How We Use Your Information
We use collected information to:
- • Respond to inquiries, including parts requests, AOG support, and general service questions
- • Provide and manage services, including supply chain and parts procurement support
- • Send communications such as quotes, order updates, and service notifications
- • Send SMS/text messages only when you have opted in to receive them
- • Improve the website by analyzing usage patterns and visitor behavior
- • Comply with legal and regulatory obligations
- • Prevent fraud and maintain the security of our business and users
3. SMS / Text Messaging
If you provide your mobile number and opt in to receive text messages, you consent to receive recurring automated SMS communications related to your inquiries, quotes, order status, and service updates.
- • Consent: By opting in, you authorize Viva Aviation Group to send relevant text communications.
- • Opt-Out: You may opt out at any time by replying STOP.
- • Help: Reply HELP or contact us directly for assistance.
- • Message Frequency: Frequency varies depending on your interactions with us.
- • Message & Data Rates: Standard carrier charges may apply.
- • No Marketing Transfer: Your mobile number and opt-in consent will not be sold, shared, or transferred to third parties for their own marketing purposes.
- • Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.
6. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. When information is no longer needed, we securely delete or anonymize it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, alteration, or disclosure. No method of internet transmission or electronic storage is fully secure, so absolute security cannot be guaranteed.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external sites. We encourage you to review their privacy policies before submitting information.
9. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.
10. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- • Access to the personal information we hold about you
- • Correction of inaccurate or incomplete information
- • Deletion of personal information, where legally permitted
- • Opting out of communications, including email and SMS messages
- • Data portability, where applicable under relevant law
To exercise any of these rights, please contact us using the details listed below.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Sacramento, CA 95864